Shipping policy

Last Updated: September 25, 2026

Store Name: Solz

Website: solz.shop

At Solz, we specialize in providing comfortable, stylish, and high-quality footwear for men, women, and kids across the United States. We are dedicated to ensuring your orders are processed efficiently and delivered safely to your doorstep.

Please review our complete shipping terms, transit expectations, and delivery guidelines below.

Shipping Overview (At a Glance)

Shipping Metric Details & Timelines
Service Area Entire United States (Continental US)
Order Cutoff Time 5:00 PM (EST - Eastern Standard Time)
Order Processing Time 1–2 Business Days (Monday – Friday)
Transit / Shipping Time 7–13 Business Days (Monday – Friday)
Estimated Total Delivery 8–15 Business Days
Shipping Fee Free Standard Shipping on all footwear orders
Carriers USPS, UPS, FedEx, DHL

1. Order Processing & Handling Time

  • Processing Schedule: Orders placed Monday through Friday before 5:00 PM EST begin order processing on the same business day.

  • Fulfillment Window: Quality inspection, packaging, and dispatch take 1 to 2 business days.

  • Weekends & Holidays: Orders placed after 5:00 PM EST on Friday, or during weekends and recognized US federal holidays, will begin processing on the following business day.

2. Shipping Rates & Transit Estimates

We proudly provide trackable standard shipping for all footwear collections across the United States.

  • Standard Insured Shipping: $0.00 (Free)

  • Carrier Transit Time: 7 to 13 business days

  • Total Estimated Delivery: 8 to 15 business days from the day you complete checkout.

(Note: During peak seasonal periods or severe weather events, carrier transit times may experience minor delays. We will keep you updated via email.)

3. Order Tracking Information

Once your shoes leave our dispatch hub, you will automatically receive a Shipping Confirmation Email containing:

  • Your official parcel tracking number.

  • A direct link to track your order progress with the assigned carrier (USPS, FedEx, UPS, or partner carrier).

Please allow 24 to 48 hours for the initial carrier scan and tracking data to update in the carrier system.

4. Shipping Address Changes & Order Cancellations

To ensure rapid delivery, shoe orders are queued for fulfillment shortly after placement:

  • Address Corrections: If you notice an error in your address, email us immediately at support@solz.shop within 2 hours of ordering.

  • Cancellations: Cancellation requests must be submitted within 2 hours of order confirmation. Once tracking has been generated or the order has been handed to the carrier, orders cannot be rerouted or cancelled. (In this case, please follow our 30-day Return Policy upon delivery).

5. Damaged, Lost, or Stolen Shipments

  • Damaged in Transit: If your footwear or shoe box arrives physically damaged, please document the packaging and shoes with photos within 48 hours and contact support@solz.shop. We will issue an expedited replacement or a 100% full refund at no cost to you.

  • Missing or Marked Delivered but Not Received: If tracking marks your package as "Delivered" but you cannot locate it:

    1. Check around your porch, side doors, garage, or apartment mail lockers.

    2. Confirm with household members and immediate neighbors.

    3. Contact your local post office carrier.

    4. If unresolved after 48 hours, reach out to us at support@solz.shop so we can initiate an official carrier trace.

6. Contact Information

If you have questions regarding your delivery status or our shipping protocols, please reach out to our customer care team:

  • Brand / Trade Name: Solz

  • Physical Address: 138 Pond St, South Weymouth, MA 02190, United States

  • Customer Support Email: support@solz.shop

  • Customer Support Phone: +1 (781) 624-5821

  • Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Response Time: Within 24 business hours