Contact

Store Name: Solz

Website: solz.shop

Have a question about our men’s, women’s, or kids' footwear collections? Need guidance on shoe sizing, order tracking, or initiating a return?

At Solz, our customer care team is here to assist you every step of the way. We believe in providing responsive, transparent, and dependable human support for all our footwear customers across the United States.

Customer Care & Business Information

For quick reference, our official verified business details are outlined below:

How Can We Assist You?

• Footwear Sizing & Fit Guidance: Not sure whether to select regular or wide width, or between two half-sizes? Contact us with your shoe measurements and preferred model, and we will help you choose the best fit.

• Order Tracking & Deliveries: Need an update on your package status? Please have your Order Number (e.g., #SOLZ1001) and order email address ready when reaching out.

• Returns & Exchanges: All returns must be initiated within 30 days of delivery. Contact us directly to obtain your return authorization details.

• Damaged or Incorrect Items: In the rare event of a defective pair or shipping issue, please attach clear photographs of the footwear and packaging to your email for priority replacement.

Send Us a Message

If you prefer to reach us directly from this page, please use the contact form below. Please provide:

• Your Full Name

• Your Email Address (the one used when ordering)

• Order Number (if your inquiry is regarding an existing order)

• Detailed Message / Description of your inquiry

(Our support desk typically responds to all submitted inquiries within 24 business hours.)

Mailing & Return Address:

Solz Customer Care

138 Pond St

South Weymouth, MA 02190

United States

Note: For returns, please contact our team via email or phone prior to shipping items back to ensure an RMA number is attached to your package.