Payment Policy

Last Updated: September 25, 2026

Store Name: Solz

Website: solz.shop

At Solz, we want your online shopping experience for men’s, women’s, and kids' footwear to be smooth, convenient, and completely secure. This Payment Policy outlines our accepted payment options, billing processes, and security protocols to ensure full transparency under Google Merchant Center guidelines and United States commercial regulations.

Payment Overview (At a Glance)

Payment Metric Policy Standard
Accepted Payment Methods Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay
Store Currency USD ($) — United States Dollar
Payment Timing Charged immediately upon checkout completion
Hidden Surcharges $0.00 (No surprise processing fees or recurring subscriptions)
Data Encryption 256-bit SSL encryption & PCI-DSS Level 1 Compliant
Sales Tax Calculated transparently at checkout based on delivery address

1. Accepted Payment Methods

To provide maximum convenience for our footwear customers, we accept all major debit, credit, and digital payment solutions:

  • Credit & Debit Cards:

    • Visa

    • Mastercard

    • American Express (Amex)

    • Discover

  • Digital Wallets & Accelerated Checkouts:

    • PayPal

    • Apple Pay

    • Google Pay

    • Shop Pay

Please note: We do not accept Cash on Delivery (COD), personal checks, money orders, or direct bank wire transfers.

2. When is Payment Collected?

  • Immediate Authorization: Your payment method will be charged in full at the moment you review your order and click "Pay now" or "Complete order" at checkout.

  • Order Confirmation: Once payment verification is successfully approved, an immediate order confirmation email containing your itemized receipt and order number will be dispatched to your email address.

  • Order Queue: Your order will then move directly to our fulfillment queue for packaging and dispatch within our stated 1–2 business day handling window.

3. Pricing, Currency & Taxes

  • Currency: All footwear listings and transaction totals across solz.shop are displayed and billed in USD ($). If you are using a non-US card, your issuing bank may apply currency conversion fees according to their own fee schedule.

  • Pricing Integrity: The total price shown in your cart at final checkout is the exact amount you will be billed. We never charge hidden processing surcharges or convenience fees.

  • Sales Tax: Where required by state or municipal law, applicable sales tax will be clearly itemized and displayed during checkout prior to authorizing payment.

4. Payment Security & PCI Compliance

Protecting your sensitive financial information is our highest priority:

  • PCI-DSS Level 1 Certification: Our store checkout is powered by Shopify, which is certified Level 1 PCI-DSS compliant. This represents the most stringent industry standard for secure payment card processing.

  • End-to-End SSL Encryption: We utilize industry-standard 256-bit Secure Sockets Layer (SSL) encryption technology. Your personal details and card credentials are fully encrypted during transit.

  • Zero Storage of Card Data: Solz never stores, views, or retains your complete credit or debit card numbers on our local servers. Payment data is passed directly and securely through encrypted payment gateways.

5. Order Verification & Fraud Prevention

To protect cardholders from unauthorized credit card use:

  • All orders are automatically screened using automated fraud assessment tools.

  • If your billing address does not match the address on file with your bank or credit card issuer, your transaction may be placed on temporary hold or cancelled.

  • In the event an order fails security verification, we will cancel the order immediately and release any pending authorization back to your account.

6. Billing Disputes & Inquiries

If you notice an unexpected or duplicate charge from Solz on your bank statement, please contact our support team immediately before initiating a formal dispute with your bank. We are always ready to review your invoice and resolve billing discrepancies swiftly.

7. Need Help? Contact Us

For any questions regarding our accepted payment methods, billing statements, or transaction security, please reach out to our customer care team:

  • Brand / Trade Name: Solz

  • Physical Address: 138 Pond St, South Weymouth, MA 02190, United States

  • Customer Support Email: support@solz.shop

  • Customer Support Phone: +1 (781) 624-5821

  • Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Response Time: Within 24 business hours